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Create Accounts

Setting up new accounts is a straightforward process with our create accounts endpoint. Newly created accounts will have a 'Pending' status until approved. Once approved, the status will change to 'Active'

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Step-by-Step Guide to Creating Accounts

Initiate the Account Creation:

  • Utilise the "Create Accounts" endpoint to begin the process.
  • Ensure all required fields are accurately filled out. These typically include business name, contact information, and any other necessary details.

Account Status - 'Pending':

  • Once the account creation request is submitted, the new account will have a 'Pending' status.
  • This status indicates that the account information is under review and awaiting approval.

Review and Approval Process:

  • During the 'Pending' phase, our team will review the submitted information for accuracy and compliance.
  • Additional documentation or information may be requested to complete the verification process.

Status Update to 'Active':

  • Upon successful review and approval, the account status will change from 'Pending' to 'Active'.
  • An 'Active' status means the account is fully operational and can access all available features and services.

Notifications and Communication:

  • The account holder will receive notifications throughout the process, including when the account is moved to 'Pending' status and once it is approved and becomes 'Active'.
  • Any requests for additional information or documentation will also be communicated via email or through the account dashboard.

Additional Information

The 'Create Account' endpoint enables the creation of new accounts in the system. Users must provide the type, currency, and alias for the new account.

NOTE: When creating a Wallet, ensure that a Master Account is created beforehand. A Master Account ID is required for Wallet creation. Wallet accounts bypass the "pending" status and are immediately created with an 'Active' status.

API Endpoint Details:

  • Endpoint: Create account
  • Description - Allows users to create a new Standard or Master & Wallet account
  • Use case example - Automatically create a new dedicated wallet for a newly onboarded provider
  • Ensure you have the correct endpoint URL and required authentication tokens to interact with the API.
  • Refer to the API documentation for specific parameters and sample request/response formats.

Handling Rejections:

  • If an account is not approved, it will not transition to 'Active'. Instead, a notification will be sent with details on the reason for rejection.
  • Steps for resubmission or appeal can be found in the rejection notification.

Support and Assistance:

  • If you encounter any issues or have questions during the account creation process, our support team is available to assist.
  • Access support through our contact page

By following these guidelines, you can efficiently set up new business accounts, ensuring a smooth onboarding process and quick access to our services.

Updated about 2 months ago

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